Blog — Coverly

Sign in Get started

What Should I Do If a Customer Files a Chargeback Before Contacting Support?

What Should I Do If a Customer Files a Chargeback Before Contacting Support?

If a customer files a chargeback before contacting support, do not panic and do not respond emotionally. Review the order, check tracking, gather every piece of evidence tied to the shipment, respond …

Latest

How Do I Organize Claims From Lost, Stolen, and Damaged Orders in One Inbox?

How Do I Organize Claims From Lost, Stolen, and Damaged Orders in One Inbox?

Can Package Protection Reduce Customer Support Time?

Can Package Protection Reduce Customer Support Time?

Should I Offer Free Replacements for Stolen Packages?

Should I Offer Free Replacements for Stolen Packages?

How Do I Explain Package Protection to Customers Without Hurting Conversion?

How Do I Explain Package Protection to Customers Without Hurting Conversion?

More articles

Why Are Customers Declining Package Protection?

Why Are Customers Declining Package Protection?

What Is a Good Opt-In Rate for Package Protection at Checkout?

What Is a Good Opt-In Rate for Package Protection at Checkout?

What Metrics Should I Track for Package Protection Performance?

What Metrics Should I Track for Package Protection Performance?

How Do I Calculate Whether Package Protection Will Cover My Replacement Costs?

How Do I Calculate Whether Package Protection Will Cover My Replacement Costs?

Is Self-Insuring Packages Risky for a Small Brand?

What Are Alternatives to Shipping Insurance for Ecommerce Stores?

What Are Alternatives to Shipping Insurance for Ecommerce Stores?

How Much Do Chargebacks Really Cost a Merchant?

How Much Do Chargebacks Really Cost a Merchant?

What Is a Normal Chargeback Rate for a Small Ecommerce Brand?

How Do I Prevent Friendly Fraud on Delivery Claims?

How Do I Prevent Friendly Fraud on Delivery Claims?

What Should My Customer Support Team Say About Missing Packages?

What Should My Customer Support Team Say About Missing Packages?

How Do I Create a Claims Workflow for Lost or Stolen Packages?

How Do I Create a Claims Workflow for Lost or Stolen Packages?

What Packaging Mistakes Cause More Breakage During Shipping?

What Packaging Mistakes Cause More Breakage During Shipping?

How Do I Reduce Damaged Packages in Ecommerce Shipping?

How Do I Reduce Damaged Packages in Ecommerce Shipping?

What Are the Most Common Causes of Damaged Deliveries?

What Are the Most Common Causes of Damaged Deliveries?

How Long Should I Wait Before Treating a Package as Lost?

How Long Should I Wait Before Treating a Package as Lost?

Why Do Packages Get Marked Delivered Before They Arrive?

Why Do Packages Get Marked Delivered Before They Arrive?

What Should I Do When Tracking Says Delivered but the Customer Never Got It?

What Should I Do When Tracking Says Delivered but the Customer Never Got It?

Can I Offer Package Protection If I Fulfill Orders Myself?

Can I Offer Package Protection If I Fulfill Orders Myself?

How Long Should Customers Have to File a Shipping Protection Claim?

How Long Should Customers Have to File a Shipping Protection Claim?

What Proof Should I Ask for on a Stolen Package Claim?

What Proof Should I Ask for on a Stolen Package Claim?

How Do I Decide When to Refund Versus Reship a Lost Order?

How Do I Decide When to Refund Versus Reship a Lost Order?

Can Package Protection Increase Average Order Value or Margin?

Can Package Protection Increase Average Order Value or Margin?

How Do I Know If My Store Has Enough Volume for Package Protection?

How Do I Know If My Store Has Enough Volume for Package Protection?

What Is a Good Claim Rate for Package Protection?

What Is a Good Claim Rate for Package Protection?

How Do I Reduce Chargebacks From Missing or Stolen Packages?

How Do I Reduce Chargebacks From Missing or Stolen Packages?

Why Are Customers Filing Chargebacks for Delivered Orders?

Why Are Customers Filing Chargebacks for Delivered Orders?

Should Package Protection Be Optional or Automatically Included?

Should Package Protection Be Optional or Automatically Included?

How Do I Write a Lost, Stolen, or Damaged Package Policy for My Store?

How Do I Write a Lost, Stolen, or Damaged Package Policy for My Store?

What Should a Package Protection Policy Include?

What Should a Package Protection Policy Include?

How Do I Handle Lost Package Claims Without Issuing Chargebacks?

How Do I Handle Lost Package Claims Without Issuing Chargebacks?

What Happens When a Customer Says Their Package Was Stolen?

What Happens When a Customer Says Their Package Was Stolen?

Is Package Protection Worth It for Small Ecommerce Stores?

Is Package Protection Worth It for Small Ecommerce Stores?

How Much Should I Charge for Package Protection?

How Much Should I Charge for Package Protection?

Can I Charge Customers for Package Protection on My Online Store?

Can I Charge Customers for Package Protection on My Online Store?

Is Shipping Protection the Same as Shipping Insurance?

Is Shipping Protection the Same as Shipping Insurance?

How does buyer-paid shipping protection work at checkout?

How does buyer-paid shipping protection work at checkout?

What Is Package Protection for Ecommerce Orders?

What Is Package Protection for Ecommerce Orders?

What Should I Do When a Customer's Order Arrives Damaged?

What Should I Do When a Customer's Order Arrives Damaged?

What Is a Good Claim Rate for Package Protection?

What Is a Good Claim Rate for Package Protection?

How Do I Reduce Chargebacks From Missing or Stolen Packages?

How Do I Reduce Chargebacks From Missing or Stolen Packages?

Why Are Customers Filing Chargebacks for Delivered Orders?

Why Are Customers Filing Chargebacks for Delivered Orders?

How Do I Write a Lost, Stolen, or Damaged Package Policy for My Store?

How Do I Write a Lost, Stolen, or Damaged Package Policy for My Store?

What Happens When a Customer Says Their Package Was Stolen?

What Happens When a Customer Says Their Package Was Stolen?

Can I Charge Customers for Package Protection on My Online Store?

Can I Charge Customers for Package Protection on My Online Store?

Comparison

Should I Self-Insure Lost Packages or Buy Third-Party Shipping Insurance?

Should I Self-Insure Lost Packages or Buy Third-Party Shipping Insurance?

Shipping Protection

What is package protection for ecommerce orders?

SHIPPING PROTECTION

What is package protection for ecommerce orders?

How much should I charge for package protection?

SHIPPING PROTECTION

How much should I charge for package protection?

How do I handle lost package claims without issuing chargebacks?

SHIPPING PROTECTION

How do I handle lost package claims without issuing chargebacks?

What should a package protection policy include?

SHIPPING PROTECTION

What should a package protection policy include?

What should I do when tracking says delivered but the customer never got it?

SHIPPING PROTECTION

What should I do when tracking says delivered but the customer never got it?

Should package protection be optional or automatically included?

SHIPPING PROTECTION

Should package protection be optional or automatically included?

How long should I wait before treating a package as lost?

SHIPPING PROTECTION

How long should I wait before treating a package as lost?

How does buyer-paid shipping protection work at checkout?

SHIPPING PROTECTION

How does buyer-paid shipping protection work at checkout?

Is package protection worth it for small ecommerce stores?

SHIPPING PROTECTION

Is package protection worth it for small ecommerce stores?

Is shipping protection the same as shipping insurance?

SHIPPING PROTECTION

Is shipping protection the same as shipping insurance?